I once had a man throw a milkshake at me because his order was wrong.When the police came, they arrested her and her boyfriend-turns out he had a warrant out. One night, a woman jumped out of her car, bashed the windshield in of the car behind her, and jumped back in her car like nothing had even happened.What sucks is that even though they know you were the person who screwed up your own order, the employees still have to stand there and apologize while you rant and rave about how stupid they are. It's not the girl in the Drive Thru's problem that you were too busy yapping on your cell phone to pay attention when she repeated your order. It's not the cashier's fault that you didn't know a Big Mac came with pickles. You can watch the security cameras if you think I'm joking. 9 times out of 10, it's YOUR fault the order is wrong.Would you like fries with your handcuffs? Avoid screaming, refusing to leave, or throwing things. McDonald's managers can call the police on unruly customers.The minute you raise your voice or call us names, we stop caring about your experience. If you scream at us, we will make fun of you as soon as you leave.The customer isn't always right, especially at McDonald's. Mcdonald's Secrets About Customer Service - And a Few Crazy Things Customers Do
BIG MAC FOR SACKS PROGRAM 2018 UPDATE
I'll doublecheck with some friends who still work at McDonald's and update this article soon. I can't remember how long the grill team has to make each order, but I think it's around 25–35 seconds. I know that the entire order-taking process for drive-thru orders, from start to finish, is 90 seconds or less.
Never say, "and you idiots better not mess it up this time like you always do" after placing your order.Then they count it at the end of the day or just make up numbers. A crew person or manager counts the waste at the end of breakfast, lunch, and dinner. At the end of breakfast (and throughout the morning), all of the extra food is thrown in a special trash can that is used only for expired products. unless you want them to dig your food out of the waste trays. It's basically just thousand island dressing, pickles, and onions. Everybody wants to know what's in the Big Mac sauce.I never saw a customer return one, so I guess nobody notices. In a pinch, employees throw hamburger patties in the McRib container and drench them with sauce. McRibs take forever to cook, and orders have to be filled quickly (more on that later). I've also seen them scratch a few special places on their body while wearing gloves. Those same employees take out trash and even go to the bathroom without removing their gloves. Your food isn't extra sanitary just because the grill workers wear gloves.Look it up on the official McDonald's website. McDonald's french fries are not vegan or vegetarian.Some customers order burgers without ketchup or with extra pickles just so they don't get "one of those burgers that are already made." None of the burgers are already made, okay? You're wasting your time with special requests. Stop acting like you know what goes on behind the scenes. Burgers and sandwiches are made to order.When you do this, it's the same as asking for a fresh hamburger-you'll get old fries dunked in the oil for 15 seconds. There's nothing McDonald's employees hate more than customers who come in and ask for fries with no salt or insist that their fries are cold even though they were just removed from the fryer.It's insulting to ask for fresh food at a store where the food is actually fresh. It'll get you a dried up hamburger patty dunked in grease so it looks fresh. Demanding that you are served "fresh food right off the grill" will not really get you fresh food.I knew that legally, she couldn't fire me for that-and if she did, I would have reported her the second I received my termination notice. The lettuce was brown and just plain nasty. My offense? Refusing to use a case of lettuce that had expired TEN DAYS AGO. The owner of one franchise I worked at threatened to fire me once.Food is thrown on the ground, stomped on, and a few other things I won't mention. Spit isn't the worst thing people do to the food at McDonald's.Why people are stupid enough to be rude to the people who make their food is beyond me, but consider yourself warned. Be very, very nice to the person taking your order.
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